Refund policy
Return Policy
Dear customer,
We hope you are satisfied with your order. However, we understand that you may sometimes wish to return an item. Please read the following before submitting a return request to ensure a smooth process.
Shipped orders:
Returns are accepted unconditionally within 60 days of purchase. Shipping costs may be waived in the event of quality issues or incorrectly shipped items; otherwise, return shipping costs are the responsibility of the customer. Returned items must be free from damage caused by improper handling that could affect resale and must be in new condition.
Important notes:
- This return policy applies to direct end customers who make a purchase through our website.
- All items must be returned in their original condition, including the packaging. Gifts must also be returned.
- Items damaged due to misuse, careless handling or abnormal use are not eligible for a refund or replacement.
- Customers are responsible for return shipping costs.
- Customers are responsible for any damage or loss during the return shipment of items that are not in good condition.
- Items must be returned within 7 days of the original return request.
- Refunds will be processed within 60 business days after receipt of the returned items. The refund will be issued using the original payment method. Processing may take up to 5 business days depending on your financial institution.
Return and refund instructions:
- Request a return through our Returns Center.
- Enter your email address and verify it using the code sent to the email address you provided.
- You will receive the return form and return address from our customer service team by email.
- Ship the package according to the return instructions.
- Once received, we will confirm the return of the product.
- Your return will be reviewed.
- You will receive your refund within an estimated processing time of 5 business days